Terms and Conditions

Terms and Conditions for the Holiday rental of Melinda Cottage

Contract of Hire

Once the booking has been made the guest is obliged to make full payment of the accommodation cost either as one single payment or as a deposit and a balance,  – see Payments below. The contract shall be subject to the laws of England.   This forms a contract between you and the owner.

We reserve the right to amend and update the terms and conditions.

We do not accept  booking from parties of any description on this property as this is a residential area for young families.

Contract

When the guest requests a booking, it will be confirmed either by email or letter on receipt of deposit. A booking form will be sent to you for completion and signature, if not completed on the website. Please complete and return, as this forms a contract between you and the owner. The booking is not complete until this is returned

Any changes to the booking can be made at this point.

Payment

All payments must be made in pounds sterling. A deposit of not less than £100 is payable at the time of booking. The balance is payable 9 weeks prior to the holiday date. Where the booking is made within 9 weeks of the holiday date, full payment is required with booking.

Booking Alterations

We will charge an admin fee in respect of any alteration made to a booking. The amount of the fee will be confirmed according to the alteration made. The minimum fee will be £20.

If a date change is required, then the relevant weekly charge will be applicable and the contract amended accordingly.

Cancellation

Non-Availability of Property / Facilities / Amenities

Should the property become unavailable due to circumstances beyond our control, we will refund all monies paid (or a proportion in the event of curtailment). We reserve the right to alter or withdraw without prior notice facilities and/or amenities which have been advertised, where reasonably necessary due to repairs, maintenance or any other circumstances beyond their control.

Guest Cancellation

An admin fee of 5% of the total booking may be incurred with any cancellations.

If a guest needs to cancel a booking he/she must inform us immediately.  If the cancellation is less than 9 weeks prior to the holiday, then the following percentage contract cost scale will apply: –

Period before contract                                Percentage charge of contract to be paid.

63 to 42 days                                                            60%

41 to 20 days                                                            80%

19 or less days                                                     100%

A refund will only be given if the original dates can be resold. The deposit is non-returnable.

If the week is resold, the owner will refund the full amount minus the admin fee and any cost difference of the resale.

We suggest that you take out Holiday Travel Insurance when making a booking even when payment has been made in full.

We are not permitted to make any recommendations for a particular policy or insurance company, however the following link may help: –

www.which.co.uk/money/insurance/travel-insurance   or

www.trailfinders.com/insurance

Balance Payment

This shall be paid not later than 9 weeks before the booking is due to commence.  We reserve the right to re-let any holiday where any monies due are more than 7 days in arrears whereupon any monies paid by the Guest over and above the non-refundable Deposit will be refunded. However, if we are unable to re-let the holiday the Guest will remain liable for the outstanding balance of the cost of the holiday.

Covid19 Amendment

We require you complete the track and trace form that will be sent to you for completion 2 days prior to your arrival.  This is held for 21 days after your stay in line with government guidelines.

You must comply with Government guidelines of the time, regarding number of families or ‘bubbles’ allowed to stay in the property.

Prior to your stay

If any of the party is self-isolating they must not come to Melinda Cottage until their isolation period is complete.

If any member of the party has any of the signs and symptoms of COVID19, they must get a Covid19 test, and not come to Melinda Cottage unless they get a negative result.

Any loss of holiday due to self-isolation or illness must be claimed via your holiday insurance.

During your stay

In line with the Government guidelines, we ask if anyone in the party is feeling unwell with any of the signs or symptoms of COVID19, we ask they get a test done via the GOV.UK portal immediately.  If positive, they, and members of their accompanying party, must return home by private transport, and self isolate in accordance with the current government rules.

We would ask that you inform us, the cottage owners, so we can organise a sanitising team to come in before the next guests arrive.

Any delay in leaving the property will incur additional costs.  Any extension of stay would incur entire cost of any cancellations of following guests.

While we will refund you if lockdown travel restrictions prevent legal travel. We do not cover any loss of holiday due to self-isolation, or illness, or costs of prolonging your stay due to illness, is the liability of named person making the original booking (as per booking form).

We suggest travel/holiday insurance is taken out to cover these now predicted and insurable risks.

Arrival & Departure

The guest and his/her party may arrive not earlier than 4pm on the arrival day, and must depart not later than 10am on the departure day, unless specifically advised otherwise. Failure to adhere to these times can result in additional rental charges plus a fee for delayed or hindered access to the property by cleaners and caretakers.

Care of the Property / Breakage & Damage 

STRICTLY No parties are allowed during your stay. Excessive noise affecting the neighbours will not be tolerated. A £100 Damage/Security deposit is required with the final payment.  This will be returned at the end of your stay, if there are no damages.  Any unreported damage may be taken from this deposit. The guest is responsible for leaving the property clean and tidy and for any loss, breakage or damage. Any breakage or damage, however minor, must be reportedby the guest to us, or our appointed Caretaker, who can arrange repair/replacement before next booking. The guest will be responsible for the cost of any excessive cleaning that may be required.

Pets

Pets are accepted only where prior arrangements have been made, at time of booking and provided that they are not left unattended at any time, they are not allowed on the furniture, nor in the bedrooms and fouling in the grounds are must be removed before departure. Any pet(s) in the party must be declared at the time of booking, and there is an additional charge, for cleaning, if more than 2 pets are booked.

Security Deposit

A Security deposit (Damage waiver) will be requested before entry to the property.  Full details on payment will be provided.  Inspection is carried out pre and post arrival and any damage will be noted with photos.

Any damage to leather sofa (dog scratches/tears) will be charged at cost, and dog fouling charge is passed on from our gardener to us and then on to you.

Right of Entry

The guest must allow the owner, and/or his representative’s reasonable access to the property with notice to the guest.

Liability

We, the Owner, shall not be liable to the guest or any member of his/her party for any loss or damage to person or property arising from the letting.

Complaints

The guest must take up any complaint immediately with the Owner (or his/her Caretaker) who must be afforded the opportunity to address the issue raised. The Owner regrets that they cannot take up a complaint after the Guest has vacated the property.

CCTV

There is a CCTV camera overlooking the parking area at the front of the cottage.

Lovely Holiday Cottage, Great Location

Melinda Cottage | East Runton

Fantastic holiday weather was perfect, lovely cottage, great location. Constantia restaurant was great, really good food. Walked to Cromer and West Runton along the beach. Coasthopper bus to Sheringham, then steam train to Holt is a must. We had a fantastic time!

Colin, Chris,Eloise and Isobel

May 18th-25th 2019

Totally Awesome Time

Melinda Cottage | East Runton

We have enjoyed a totally awesome time at Melinda Cottage. A true home from home. Thank you for the welcome pack and the ready prepared fire which was very cosy. We enjoyed a walk to Cromer and then Sheringham followed by delicious fish and chips and a pint at the Fishing boat. The weather has been very sunny and dry.

Karen & Kevin McAndrew and Paddy Thurgarton.

22nd-25th March 2019

Thank you for a lovely break

Melinda Cottage | East Runton

The cottage was fantastic with all that was needed for a refreshing break.  Great location, central to all Norfolk’s gems. The garden was lovely and enabled us to spend time with our family in the beautiful sunshine.

Phil and Louise Pavey. 13-18th April 2019

Melinda Cottage more than lived up to expectations

Robert
29 Dec – 2 Jan 2019
We booked Richard’s lovely cottage for a family get-together (with dogs) over New Year. After falling in love with North Norfolk earlier in 2018, and reading the wonderful reviews of this cottage we had no hesitation in booking. I have to see that Melinda Cottages more than lived up to expectations. The cottage itself is lovely, warm, cozy and, as previous reviewers have noted, much bigger on the inside than it looks from outside and the pictures. There was more than enough room for us and our dogs. It is impeccably clean whilst also being incredibly accommodating to our dogs. We loved the fact that they could feel at home and had a lovely back garden to explore. Our host had also gone to the trouble of leaving a welcome gift of essential items and a much-appreciated bottle of wine. The location is perfect with all local amenities you may need – supermarkets within a mile, but the local shop, pub, restaurants and fish and chop shop offer all that you need for a short break. The pub opposite is very friendly, the Guinness is great (and cheap). One word of warning on the fish and chop shop – they should, indeed, be award-winning, the food is fresh and delicious, but the portions are very large – you could probably share one between two and still be stuffed! There is a dog-friendly beach just a few yards across the road which was ideal for blowing off the cobwebs the morning after an evening in the pub, then back to the cottage for a few more drinks and games beside the cozy fire. Cromer is only a mile or so along the beach so gave us plenty of scope to get some air and tire the dogs out, as well as the opportunity to buy the wonderful local seafood. All in all we had a brilliant, relaxing stay at Melinda Cottages – just what the doctor ordered. Neither the cottage itself nor our hosts could have been any more perfect for our break. We hope to be back soon.

“Beautiful little cottage.”

Melinda Cottage TripAdvisor

March 2014

I always want to say beautiful little cottage but it isn’t really as it sleeps 6. Its in a lovely location, really handy for the beach and a couple of nice bars/restaurants. You need to be good at reversing to get parked but its worth while as its a nice quiet little cul-de-sac. Everything is quite newly renovated in a vintage seaside style and its one of the most well equipped cottages I’ve been in. There was a welcome tray with tea, biccies and wine and even something for pooch. The stairs are quite steep which is something to be aware of. The bed was really comfortable at first but the plastic backed mattress protector soon made us hot an sticky – I realise this is probably a necessary evil but perhaps there is an alternative which would prove more comfortable. That said, I would definitely return to the cottage and recommend it to everyone.

“One of the best”

Melinda Cottage TripAdvisor

March 2014

A true gem. Warm and cosy. Everything had been thought of, for a comfortable stay. Spotlessly clean and beautifully decorated, we instantly felt at home. Dog friendly too. Owners very helpful, we honestly couldn’t have wanted for anything. Location ideal, close to the beach, yet tucked away in a quiet corner of the village. Parking has been mentioned, and I would say, as long as you are a confident driver, the short reverse to the cottage shouldnt be an issue.

An amazing Cottage

An amazing cottage, much bigger than expected! Fantastic layout and had every ammenity you can ask for! Kitchen was fantastic to cook in with lots of equipment. Huge modern bathroom with a lovely hot shower! A holiday of a life time! Beautiful nautical theme throughout the cottage! Huge garden that traps the sun! We will be back!

This is a wonderful cottage

This is a wonderful cottage; beautifully fitted out and with everything you need. Extremely dog friendly yet everywhere immaculate. The stairs are steep and the bathroom is downstairs -these are the only slight negatives. The fish and chip shop in East Runton is second to none, the Fishing Boat pub is very friendly with very good selection of very reasonably priced beer. Just a 15 minute walk into Cromer and literally 2 minutes walk from the beach. We had the most wonderful week walking big chunks of the coastal path and catching the bus to and from. Loads of wonderful crab and lobster shacks and great delis selling locally sourced food all along the coast. It was all magical.

October 2018

A Beautiful Cottage

This is a beautiful cottage owned by lovely people. It is truly a home from home. It is very clean and welcoming and the extra touches the owners put in place were very thoughtful. They were very easy to contact too.

Sharon

October 2018

Happy, relaxing holiday!

Melinda Cottage TripAdvisor

Cottage ideally located in East Runton, close to the beach, family friendly pubs and a traditional fish and chip shop. Enjoyed walks into Cromer, and trips into nearby Sherringham. Kids enjoyed the Red Arrows and the firework display as part of Cromer carnival week. Beautiful, modernised fisherman’s cottage, well equipped and comfortable. Very friendly owners left thoughtful welcome pack – wine much appreciated thank you. Would stay again.

Lovely little place.

Melinda Cottage TripAdvisor

An amazing little cottage. It is a home from home. It has practically everything you need. The local beach is great especially if you like exploring for critters.

AMAZING cottage

Melinda Cottage TripAdvisor

We have just returned home from East Runton Norfolk. Melina cottage was a perfect base for what was an amazing holiday. The house was fully equip with everything we needed and even little extras that we didn’t know we needed!! East runton is mad for parking and Melinda cottage had parking for 2 cars which was perfect!! Can’t wait to go back very very soon!!!!

Great location lovely cosy cottage

Melinda Cottage TripAdvisor

Had a wonderful week in Melinda cottage – dogs loved the beach as well as the lovely walks through beautiful countryside. Cottage very comfortable – parking a little tricky.

Melinda cottage is a fabulous base for beautiful Norfolk

Melinda Cottage TripAdvisor

We have been regular visitors to Norfolk since 2006 – it’s a great place to take children and no motorways! It’s our first stay at Melinda Cottage and it was a good choice. The children are now grown up but still had a good time. The dog made us find some great walks – it was lovely having access to the beach. The cottage is spacious, spotless, modern and well equipped. There’s lots of extra touches. We hope to return.

Tastefully furnished, well equipped, great location

Melinda Cottage TripAdvisor

Had a fabulous week in wonderful North Norfolk. Melinda Cottage makes a great base to explore this lovely part of the world. Extremely well equipped kitchen (even good cooks knives, a bugbear of mine in many self-catering places), plenty to entertain us inside and out with beach and crabbing equipment in the shed we could borrow. There was also room in the shed for us to lock up our bikes, which was a bonus. Lovely garden up steps out the back of the cottage with a built in barbecue.

Parking is a bit of a challenge but perfectly possible and helps you hone your reversing skills! The stairs are steep but even and there is a solid handrail. My 2 year old managed them with supervision.

Lovely Thank you

Melinda Cottage TripAdvisor

We have just returned from a lovely week at this cottage. 4 adults, 2 toddlers and dog managed to squeeze in comfortably! The cottage has everything you need (apart from blackout curtains) and is very close to the pubs, chippy, shops and beach. I have not given 5 stars solely on the parking as it is very tight for 2 cars, we did have to ask the neighbours to move their car so we could get in but other than that we would recommend.

Thank you

Another fabulous week in this lovely cottage

Melinda Cottage TripAdvisor

A first rate rental, in a perfect location. This is the second year we have spent Easter at Melinda Cottage with our two jack russell terriers. As ever made to feel entirely welcome. We will definitely be back next year.

Wonderfully presented cottage with everything you could need, dog friendly too.

Melinda Cottage TripAdvisor

Fantastic location, tucked away in pretty village with good amenities. Plenty to see and do in the area, from visiting historic houses and museums, exploring the coast, boat trips for seal watching, to just chilling out on the beach which is just two minutes from the cottage. What could be better? We will be back!

Lovely

Melinda Cottage TripAdvisor

Lovely clean cottage. A proper rural getaway. We love the Norfolk coast so we’re likely to be back. Thank you ?

A complete and utter gem

Melinda Cottage TripAdvisor

The cottage, its location and the whole area far exceeded our expectations. Exceptionally well presented and well located, quiet yet close to small row of shops, superb fish and chip shop and local pub. Even had an outdoor shop store so we were able to purchase a ruck sack. We took our two small dogs and they were made so welcome, dog towels and bowls and even some dog treats. Cottage ideally catered for dogs with covers for the furniture. Great dog walking in this area too. Two miles to Sherringham at low tide along great stretch of sandy beach. In the other direction a mile and a bit to Cromer. Easy access to Norfolk coastal path. We walked 8 miles to Cle and then took the coast hopper bus back to the cottage. Stops right outside. We will definitely be back to this little gem!

Beautiful Cottage, perfect for a small group!

Melinda Cottage TripAdvisor
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We have stayed in another cottage in this row but this was far superior. You step into a lovely furnished and modern open living space which is perfect for a small group and ensures whoever is on cooking duty, does not feel separated from the group but also has a lovely cosy feel (helped along when the log burner is lit!)….. The cottage is very well equipped and especially dog friendly with their own blankets and towels provided, but for the non dog owner there is no obvious sign of dogs ever having stayed as it is very clean and not a dog hair in site. The upstairs has 3 cosy bedrooms which have the great cottage feel to them and there is a great size garden which is fenced in allowing you to let your dog have a wander without worrying about them escaping.

The owners are very friendly and I was left feeling that nothing was too much trouble in all my dealings with Shelley.

Would highly recommend and will be returning in the future.

East Runton itself is a lovely little village within walking distance of the larger Cromer with a fabulous beach to explore. Please be aware though, there is not really anywhere to eat out in the village itself during the winter months after Christmas but plenty of places within a short drive away.

If you love Norfolk, as we do, great place to base yourself to enable you to explore the area by foot or car.

Little Gem

Melinda Cottage Facebook

Our third year. Fantastic little gem of a cottage. We are never disappointed.

Lovely Cottage

Melinda Cottage Facebook

We’ve just returned from our third visit to this lovely cottage. It’s as good as it looks in the photographs, is in a convenient location and is reasonably priced.

Highly Recommend

Melinda Cottage Facebook

Amazing time at the very beautiful Melinda cottage .. highly recommended .. great location would love to return x

Lots of Extras

Melinda Cottage Facebook

Fantastic cottage with lots of extras. Will be sad to go home

“lovely place to stay”

Melinda Cottage TripAdvisor

January 2015

The property was lovely clean with everything thought of including the dogs. The only downside was the parking and the bathroom being downstairs. Would definitely recommend one of the best cottages we’ve stayed in 🙂